Frequently Asked Questions for Wireless Broadband:
 
 

1.
Q:  What do you mean by broadband service ?
A: Broadband service provides data, voice and multimedia communication over a single      transmission. With our broadband service you can view content across the internet      including large files, such as video, audio, 3D.

2.
Q: If I use your broadband service will have to pay telephone charges each time I       connect ?
A:  No, Wireless broadband does use telephone lines. IT use a microwave link from our       base to your premises.

3.
Q:  What should I prepare before getting your broadband service ?
A:  First, we will do a free site-survey at your premises. Then we will suggest what additional      equipment will be needed, such as a pole or tower to enable a line-of-sight link from your

 
 
 
 
 

    premises to our central access point.

 


4.
Q:  Can your broadband service support internet telephony (VoIP) ?
A:   Yes, you can use VoIP over our broadband internet connection.

5.
Q:   What is the coverage area for your Broadband service ?
A:   The service area covers most of Vientiane .

6.
Q:   How much data can I upload and download per month with this service ?
A:  This depends on the plan you choose. Please refer to products/services for the        details.

7.
Q:   Do you provide free email accounts for this service ?
A:   Yes. We will give you 10 free email accounts, each of 20Mb mail box size.

8.
Q:   How long does it take to install the broadband access equipment at my house ?
A:   Depends on our technical survey at your site. If we need only a short pole at your        premises then the installation can be done within 5 working days. However, if a        tower needs to be installed at your side, it may take up to 2 or 3 weeks to finish.

9.
Q:  I have a head office in another country. With your broadband internet access, can we       use a VPN to our head office.
A:   Yes, definitely you can run a VPN tunnel to your head office network via the       broadband internet access.

10.
Q:  What security do you provide with this broadband internet access ?
A:  We have a firewall to protect our network and the customers' network. We can filter-out       unwanted traffic to prevent DoS, ' Ping of dead' (ICMP flooding). In addition, we can also       block other unwanted traffic to your network, according to your request.



 

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