Broadband Support

Frequently Asked Questions for Wireless Broadband:

1.
Q: What do you mean by broadband service ?
A: Broadband service provides data, voice and multimedia communication over a single transmission. With our broadband service you can view content across the internet including large files, such as video, audio, 3D.

2.
Q: If I use your broadband service will have to pay telephone charges each time I connect ?
A: No, Wireless broadband does use telephone lines. IT use a microwave link from our base to your premises.

3.
Q: What should I prepare before getting your broadband service ?
A: First, we will do a free site-survey at your premises. Then we will suggest what additional equipment will be needed, such as a pole or tower to enable a line-of-sight link from your

premises to our central access point.

4.
Q: Can your broadband service support internet telephony (VoIP) ?
A: Yes, you can use VoIP over our broadband internet connection.

5.
Q: What is the coverage area for your Broadband service ?
A: The service area covers most of Vientiane .

6.
Q: How much data can I upload and download per month with this service ?
A: This depends on the plan you choose. Please refer to products/services for the details.

7.
Q: Do you provide free email accounts for this service ?
A: Yes. We will give you 10 free email accounts, each of 20Mb mail box size.

8.
Q: How long does it take to install the broadband access equipment at my house ?
A: Depends on our technical survey at your site. If we need only a short pole at your premises then the installation can be done within 5 working days. However, if a tower needs to be installed at your side, it may take up to 2 or 3 weeks to finish.

9.
Q: I have a head office in another country. With your broadband internet access, can we use a VPN to our head office.
A: Yes, definitely you can run a VPN tunnel to your head office network via the broadband internet access.

10.
Q: What security do you provide with this broadband internet access ?
A: We have a firewall to protect our network and the customers' network. We can filter-out unwanted traffic to prevent DoS, ' Ping of dead' (ICMP flooding). In addition, we can also block other unwanted traffic to your network, according to your request.