FAQs

Frequently Asked Questions:

1.
Q: What equipment is required for dialup to POL ?
A: In addition to a computer, you need to have either an external or internal modem, and a telephone line.

2.
Q: At the moment I do not have a telephone line. Could you please suggest a Telecom provider to which I should apply for a telephone line, in order to use your Internet connection ?
A: Since the majority of our access numbers are in the ETL network, we suggest you get an ETL phone line. Also, with an ETL phone line, you can use our FREE access number (125) . So, there are no telephone charges while you are connected to our server when using the ETL access number 125.

Q: Can I access the Internet from the provinces ?

A: Yes, you can access from the provinces by the putting the 021 prefix before the access number.

4.
Q: Do you have a dialup service in the provinces that I can access directly ?
A: Yes, we have a branch in Luangprabang. If you travel to Luangprabang you can use your dialup account and our access numbers while you are in Luangprabang.

5.
Q: What are the minimum and maximum speeds I will get when I connect to POL?
A: You can get speeds from 31 Kbps to 52 kbps depending on your modem and the quality of your phone line.

6.
Q: How can I access my mail box while I am abroad ?
A: You can access your mail box via our webmail. You can go to the webmail URL directly: www.webmail.laopdr.com , or go to our website www.pol.laopdr.com, and just enter your username and password on the interface, and click “submit” then you will be in your mail box.

7.
Q: What is the size of the mail box I will get, and what is the maximum size of the message can I send ?
A: The capacity of your mail box is 20 Mb and the maximum message you can send is 2 Mb.

8.
Q: Do you provide auto forwarding of email messages to my other email address ?
A: Yes, we do provide auto forwarding and auto respond on request. While you are on vacation, for example, we can do “auto forwarding” for your incoming email to your other email address, and also provide “auto respond” to your sender to give notice that you are on vacation. Please provide us the “auto reply” content and we can set it up for you.

9.
Q: Do you have virus scan software to scan my outgoing and incoming email messages ?
A: Yes, we have a real time virus scanner to scan your email messages. But, we do still recommend you have your own up-to-date anti-virus software on your PC, so that you will have even stronger virus protection.

10.
Q: What should I do if I cannot connect to the server at night time ?
A: We provide 24x7 technical support. If you have a problem, please ring our Hotline number. (021 213310 from 7:00 AM to 10:00 PM, and 020 2232 999 after 10:00 PM). Our technical support staff can assist you to solve the problem.

The followings FAQs are for our Wireless Broadband service:

11.
Q: What do you mean by broadband service ?
A: Broadband service provides data, voice and multimedia communication over a single transmission. With our broadband service you can view content across the internet including large files, such as video, audio, 3D.

12.
Q: If I use your broadband service will have to pay telephone charges each time I connect ?
A: No, Wireless broadband does not use telephone lines. It uses a microwave link from our base to your premises.

13.
Q: What should I prepare before getting your broadband service ?
A: First, we will do a free site-survey at your premises. Then we will suggest what additional equipment will be needed, such as a pole or tower to enable a line-of-sight link from your premises to our central access point.

14.
Q: Can your broadband service support internet telephony (VoIP) ?
A: Yes, you can use VoIP over our broadband internet connection.

15.
Q: What is the coverage area for your Broadband service ?
A: The service area covers most of Vientiane .

16.
Q: How much data can I upload and download per month with this service ?
A: This depends on the plan you choose. Please refer to products/services for the details.

17.
Q: Do you provide free email accounts for this service ?
A: Yes. We will give you 10 free email accounts, each of 20Mb mail box size.

18.
Q: How long does it take to install the broadband access equipment at my house ?
A: It takes 1-3 hours for Broadband service and could take 5 working days. However,if a tower needs to be installed at your side, it may take up to 2 or 3 weeks to finish.

19.
Q: I have a head office in another country. With your broadband internet access, can we use a VPN to our head office.
A: Yes, definitely you can run a VPN tunnel to your head office network via our broadband Internet access.

20.
Q: What security do you provide with this broadband internet access ?
A: We have a firewall to protect our network and the customers' network. We can filter-out unwanted traffic to prevent DoS, ' Ping of dead' (ICMP flooding). In addition, we can also block other unwanted traffic to your network, according to your request.