Big business-needs on a small business-budget?
We can help, with our range of service plans for
home office and SMEs.
It's built for all the great things you want to do with high speed broadband, at home or on the go within our coverage area.
Visit our services page to check out our services.
If you can't get a signal or use our service within 7 days of purchase, we'll give you a full refund.
This policy applies to our 4G services.
We offer a 7 day money back guarantee (MBG) if you cannot use our service due to poor coverage.
If, within 7 days of purchase, you signed up to a plan then you plug in your Indoor modem, USB modem or MiFi device, and believe that you cannot receive our service, please ring our Sales and Service Centre on 021 218972-4. We will conduct tests while you are on the phone to determine whether you are able to receive a satisfactory signal.
You will only be eligible to receive this MBG if you have made a reasonable attempt to establish a connection and our tests show that you cannot receive a satisfactory signal.
We will give you a full refund of the purchase price, any plan charges that you have paid and any additional monthly service charges that you have paid for in advance.
You must return the equipment in its original undamaged condition together with accessories, CDs, cables, anything else included, and the original packaging. We will pay the return costs, but we will not refund your original registration fee.
The refund will be applied to the account that you pay us from. We will process your refund after we receive your returned device. If your returned device is received and we find that the conditions of the guarantee have not been met, for example the device is damaged or some items have not been returned, you will not be eligible for refund.
We reserve the right to limit the number of times that we will accept MBG returns from you. If we think that our products or services just won’t suit you, we will complete your latest return and refund, and advise you that you should seek an alternative Internet service.
Want Planet Internet in your home or office? Check that you’re covered first.
Nongbon Road, 510, Unit 40, Ban Naxay,
Xaysattha District, Vientiane Capital
Lao P.D.R.
Call Center: 1488
Customer Service: 021 218972-4
Technical Support: 021 265345